What if I have a MHCP, but no referral letter or vice versa?

You will need both a MHCP and referral letter to access rebates. Please follow up with your GP directly if you are missing either document. Your GP can submit directly to My Mirror via hello@mymirror.com.au or fax 1800 931 956

Can I book my session now and upload my MHCP & referral documents later?

As long as your mental health care plan & referral are active before your session date you are eligible to access Medicare rebates. If you are waiting for an appointment with your GP before your session, you can still book your session and upload your documents once you have received them. Please ensure that your Mental Health Care Plan (MHCP) and referral are dated before your session date, as Medicare will not accept claims for referrals dated after the session. See more information on Accessing Medicare rebates. If you upload your referral documents after the session, please notify our customer service team. We will process the claim accordingly, provided the referral dates are eligible.

Am I eligible to access My Mirror online psychology services for a reduced cost?

You may be eligible to use My Mirror telehealth services from just $129.05 for a standard 50 min session, if: you hold a Mental Health Care Plan and GP referral to access Medicare rebates You may be eligible to use our telehealth services for a reduced cost, if**: your employer, or relevant organisation, has provided a discount code to apply to our services, or your private health insurance covers telehealth psychology services *For more details on rebates, discount codes and pricing structures please read our Terms of Service . **For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.

How much does it cost to use My Mirror?

My Mirror supports private fees and Medicare benefits. Please see the full details on our pricing page . A Mental Health Plan entitles you to Medicare* rebates for psychological treatment by registered psychologists. Under this scheme, individuals diagnosed with a mental health disorder or concerns can access up to 10 individual Medicare-subsidised psychology sessions per calendar year. *Medicare eligible clients For private fee sessions that are not eligible for Medicare rebates, there is a price difference between booking your online session with a general psychologist and a clinical psychologist. If you have private insurance you may still be eligible to claim your sessions - please check with your provider.

How to claim Medicare rebates for your psychology sessions

Get matched

Home
Medicare
Claiming Medicare Rebates

Claim Medicare Rebates For Your Psychology Sessions

Discover how to make your Medicare claim and access rebates for your psychology sessions.

Get you claim started with Medicare

Everything You Need to Know

Are you looking to unlock Medicare rebates for your psychology sessions? In this guide, we'll answer all your Medicare self-claiming questions so you can access rebates for your psychology sessions.

How to claim rebates for your psychology sessions

Upload your documents
Before your first session, share your referral letter, Mental Health Plan and Medicare details with your psychologist by uploading them to the My Mirror dashboard.
Sign into Medicare
After your session, log into your myGov account online, or use the Express Plus Medicare app. Select 'make a claim' and complete the form as prompted.
Enter your details
To submit your claim you'll need to provide details from your referral letter and paid invoice. Your paid invoice is emailed to you after every My Mirror session.
Submit your claim
Review and submit your claim. Once your claim is processed by Medicare, you'll receive the rebate back into your account if your details are correct.

Medicare rebates for psychology sessions explained

graphic showing Medicare rebates on phone screen

With a Mental Health Care Plan, referral letter and valid Medicare card, you’ll be eligible for a rebate for part of your psychology session. You can save $98.95 per session with a general psychologist and $145.25 per session with a clinical psychologist. 

A Mental Health Plan will give you access to up to 10 Medicare-rebated psychology sessions per calendar year. To receive the rebate you can make a claim through Medicare, which can be done easily online.

Whether you’re claiming your Medicare online account, or through your Express Plus Medicare mobile app, the process is simple.

Get started with your Medicare claim

What information do I need for my Medicare claim?

Paid invoice

Your paid invoice will be emailed to you after each My Mirror psychology session. You'll need information from your paid invoice to complete your Medicare claim, including your provider number and your item number. Your paid invoice will also show you the date of your session and the amount you paid for it.

Referral letter

To complete the Medicare claim you'll also need your referral letter details, which contains your referral provider number and the date of your referral. You can find these details on your referral letter, which will have been given to you by your GP or health professional when you got your Mental Health Plan.

Remember to upload your referral letter, Mental Health Plan and Medicare details onto your My Mirror dashboard before your first psychology session. Your psychologist will need this information to better understand your mental health needs and goals, and to communicate with your GP.

Find out more about submitting your claim

How does the referral process work for Medicare-rebated psychology sessions?

Your Mental Health Plan and referral letter will give you access to Medicare rebated psychology sessions. You are entitled to up to 10 sessions per calendar year under the Medicare scheme and they are allocated to you in blocks of 6 and 4. 

With a doctor’s referral letter, you can claim an initial 6 psychology sessions per calendar year. If, at the end of your 5^th or 6^th session, you feel you’d benefit from further psychology sessions, you’ll need to go back to your doctor for a review referral. Your review referral will give you access to the additional 4 rebated psychology sessions.

It’s important you go to your GP for your review referral before you complete any further sessions, otherwise you won’t be eligible for a rebate.

How can I track my claims history?

You can view your full Medicare claims history when you log into your Medicare account. Here you’ll be able to see each individual claim you’ve submitted, so you can keep track of your claims and work out which psychology sessions still need claiming.

You can identify which session your claim is referring to by the date of the service, who the service provider was, and the cost of the service.

Each claim on your myGov account will also show the amount you were rebated, the date the rebate was paid to you, and your out-of-pocket expense for the service after the rebate.

How much can I claim for my psychology sessions?

When completing your claim, you simply need to enter the amount you paid for your psychology session and Medicare will calculate your rebate.

If you see a general psychologist you’ll get back $96.65 in your rebate, and if you see a clinical psychologist you will get back $141.85.

Learn more about pricing

Do I need to make a claim if I’ve been approved by My Mirror for bulk billing?

No, if you are eligible for bulk-billed psychology services you do not need to make a claim through Medicare. Once you submit your bulk billing request form and it has been approved, My Mirror will handle the claim on your behalf.

Learn more about bulk billing

My Medicare claim has been rejected, why?

Your claim will be rejected if you provide incorrect details or if you’re submitting a claim for a psychology session you’ve already claimed for in the past.

You won’t be eligible for a rebate without your referral letter and Mental Health Plan, which can give you up to 10 rebated psychology sessions per calendar year. This means that Medicare will reject your claim if you have received more than 10 rebated sessions in one calendar year, regardless of the amount of sessions your doctor refers you for.

When do I need to make my claim?

Once you have your invoice, you can make your claim straight away. The sooner you make your claim, the sooner you’ll receive your rebate.

Medicare can’t accept claims for psychology sessions that are over two years old.

Preferred by psychologists, by their clients

4.9/5
overall satisfaction
100 000+
online psychology sessions
4.9/5
psychologists match

Get matched with a psychologist

What clients say about My Mirror

08 May 2025

Excellent experience

This is the second time I have used this service within a few years and have been incredibly happy with the service. From the ease of booking an appointment, selecting a psychologist suitable to me and the availability of appointments. The compassion, tools and understanding and experience has been excellent.

24 February 2026

Highly recommend

I'm really happy with MyMirror. Staff have gone above and beyond to accommodate my needs. My psychologist is amazing. We've covered a lot of ground in our sessions. Everything is done with sensitivity, kindness, compassion and understanding. Highly recommend MyMirror.

21 January 2026

The convenience

The convenience of My Mirror is outstanding. You have access to a diverse selection of psychologists, which makes finding the right match much easier. Plus, the ability to speak from your own safe, familiar environment makes all the difference.

27 April 2025

Excellent service

Excellent service - choosing my 'fit' in psychologist was a bonus. Even though my psychologist was in another state, we managed with the time zone differences.

Frequently Asked Questions

: My Mirror supports private fees and Medicare benefits. Please see the full details on our pricing page.

A Mental Health Plan entitles you to Medicare* rebates for psychological treatment by registered psychologists. Under this scheme, individuals diagnosed with a mental health disorder or concerns can access up to 10 individual Medicare-subsidised psychology sessions per calendar year.

*Medicare eligible clients 

For private fee sessions that are not eligible for Medicare rebates, there is a price difference between booking your online session with a general psychologist and a clinical psychologist. If you have private insurance you may still be eligible to claim your sessions - please check with your provider.
: You may be eligible to use My Mirror telehealth services from just $129.05 for a standard 50 min session, if:

you hold a Mental Health Care Plan and GP referral to access Medicare rebates

You may be eligible to use our telehealth services for a reduced cost, if**:

your employer, or relevant organisation, has provided a discount code to apply to our services, or

your private health insurance covers telehealth psychology services

*For more details on rebates, discount codes and pricing structures please read our Terms of Service.
**For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.
: As long as your mental health care plan & referral are active before your session date you are eligible to access Medicare rebates.

If you are waiting for an appointment with your GP before your session, you can still book your session and upload your documents once you have received them. Please ensure that your Mental Health Care Plan (MHCP) and referral are dated before your session date, as Medicare will not accept claims for referrals dated after the session. See more information on Accessing Medicare rebates.

If you upload your referral documents after the session, please notify our customer service team. We will process the claim accordingly, provided the referral dates are eligible.