Select the most appropriate sessions and psychology services
At My Mirror, we know how important it is to get access to mental health support, when you need it most. That’s why bulk-billed psychologists are accessible to those with a valid Medicare card living in Australia who are facing financial hardship and/or meet certain eligibility criteria.
Not sure if your psychologist is the right fit?
We offer one session bulk-billed or discounted, if you wish to match with a new psychologist.
Our team of psychologists are individually recruited to ensure high quality service standards and offer a wide range of skills to meet your unique needs.
With session notes & DASS21 tracking you can track your progress alongside your psychologist and recognise change along the journey.
Embrace flexibility with no upfront payment during session booking. Pay conveniently after your session is completed.
You may be eligible to use My Mirror telehealth services from just $108.85/session, if:
You may be eligible to use our telehealth services for a reduced cost, if**:
*For more details on rebates, discount codes and pricing structures please read our Terms of Service.
**For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.
A Mental Health Care Plan (MHCP) is a support plan written by a GP and it is available to anyone who feels they would benefit from psychological support for mental health concerns. A MHCP is usually accompanied by a referral from your GP to see a psychologist.
With a MHCP you can access Medicare rebates to get up to 10 reduced-cost psychology sessions per calendar year.
Upload your MHCP, referral letter and Medicare details onto your My Mirror dashboard to share them with your psychologist before your first session. With all your documents in one place, you can quickly find the information you need to complete a Medicare rebate claim on your psychology sessions.
Alternatively, your GP can easily sign-up with My Mirror and enter your MHCP and referral details into our safe and secure platform, or email directly to hello@mymirror.com.au for us to upload on your behalf. In every scenario, we have a solution to help you access convenient online therapy.
Please speak to your private health insurer directly about your level of cover, to see whether you're eligible to claim some or all of the cost of each psychology session. This claim will be lodged by the client and not My Mirror.
Learn more about claiming psychology rebates through private health insurance
You will only be charged when your session is complete or in the event of a late cancellation. This means you can secure your session reservations in advance without multiple holds or payments.
You will be charged the full private rate for your session. If you have a valid Mental Health Plan & GP referral letter, you'll be eligible for Medicare rebates, which you can claim as soon as you receive your paid invoice after your psychology session. Learn more about our cancellation policy
To access Medicare rebates, you will need to have a referral letter and Mental Health Plan from your GP.
Once you have a referral and Mental Health Plan, you may upload your documents to the "Medicare" tab within your My Mirror profile. This helps your psychologist better understand your needs ahead of your session, and keeps all your documents in one place to make claiming easier.
You can book your psychology session at any time, but ensure you have your referral letter and Mental Health Plan uploaded to your dashboard in time for your session.
You can submit your own claim through the Express Plus Medicare app or by logging into myGov online. Simply complete the claims form as prompted and provide relevant details about your session, including information from your paid invoice which My Mirror will email to you after each session.
More information about how to claim your sessions with Medicare
At My Mirror, we know how important it is to get access to mental health support, when and where you need it most. That’s why we provide bulk-billed sessions to those with a valid Medicare card living in Australia who meet certain criteria. More information about bulk-billing.
If you need to reschedule or even cancel your upcoming session, you can do so directly via your My Mirror dashboard. Please login to your account select the upcoming session that you would like to reschedule or cancel, and click 'edit session'. From there you will be able to select to reschedule or cancel.
For cancellation fees and cancellation periods, please see the table below. Please note that you will be charged the full fee if you do not attend a session. Cancellation fees are not eligible for medicare rebate. Please read our Terms of Service: Cancellation Policy for more information.
| Cancellation period | Fee |
| More than 48 hours from the session | No Fee |
| Within 24-48 hours of the session | 50% of the full session cost |
| Within 24 hours of the session | 75% of the full session cost |
If you do not show up for your scheduled session your payment method will be charged for the full price of the session. In the event of a personal emergency please reach out to our team directly via hello@mymirror.com.au or 02 9090 4730 and we will help facilitate with your psychologist.
Please review our cancellation policy in our Terms of Service
I am so grateful for my psychologist from My Mirror, and having my psychologist available via telehealth has been so much more beneficial for my mental health. Being able to be seen, heard and listened to rather than waiting so long on a waitlist has been a godsend.
Having been initially sceptical, my overall experience with My Mirror has been fantastic. My Mirror matched and connected me with a psychologist who simply “got” me from the very beginning. I cannot recommend this service enough.
I'm one of those people who doesn't enjoy going out of my home or talking to a doctor, let alone a psychologist. Without My Mirror and the services they provide I would most likely neglect seeking help, so it's a big tick from me for these guys.
One of the best online platforms I have ever used. The simplicity of the bulk billing system, rebates and the selection of well educated clinical psychologists is what we need. Couldn't of found a better website. 🙌