Get a Mental Health Care Plan online
Book a bulk-billed GP appointment for your Mental Health Care Plan to access Medicare rebates for psychology sessions.
Book a bulk-billed GP appointment for your Mental Health Care Plan today
At My Mirror, we’ve partnered with Hola Health to make it easy for you to get a Mental Health Care Plan and GP referral letter online with a bulk-billed GP appointment.
A Mental Health Care Plan, (or Mental Health Treatment Plan), is a document from a GP that outlines your mental health needs and goals. It’s required to access Medicare rebates for up to 10 psychology sessions each year.
*Hola Health is a trusted Australian provider of bulk-billed online GP appointments, so there’s no cost to you for the consultation.
Once you have booked your GP appointment
Attend your GP appointment
Tell your doctor you need a psychology referral and a Mental Health Care Plan.
Upload your documents
After your GP appointment, return to My Mirror and upload your referral letter and Mental Health Care Plan securely to your account.
Book and complete your psychology session
Book and pay for your psychology session with My Mirror. You’ll pay the full amount upfront.
Claim your Medicare rebate
After your session, claim your rebate through Medicare. The rebate will be deposited into your nominated bank account.
What is a Mental Health Plan?
A Mental Health Plan is collaboratively put together by you and your doctor and sets out a clear roadmap for your mental health recovery. It often includes therapy as a treatment solution and is personalised to you and your needs.
You need a Mental Health Plan in order to access Medicare-rebated psychology services.
What do I do once I have my Mental Health Plan?
Once you get your Mental Health Plan online, you can upload it to your My Mirror account along with your referral letter and Medicare details.
From there, you’re ready to find the right psychologist for you and your goals using our matching tool, and get your first session booked in.
Your online doctor can recommend you a psychologist during your appointment, or they can include My Mirror on your referral letter if you let them know you’re considering online therapy with us.
Why do I need a Mental Health Plan?
You need a Mental Health Plan if you want to access bulk-billed or reduced-cost psychology services like online therapy.
In addition to the Medicare benefits, a Mental Health Plan is important because it helps you get your mental health concerns addressed by a healthcare professional. Having your concerns written out clearly, with a positive strategy on how to move forward can be helpful for many people.
If you see a Registered Psychologist, you will get back $96.65
If you see a Clinical Psychologist, you will get back $141.85
What are the steps to access rebated sessions?
As everyone’s mental health journey is different, it is up to you to keep track of your Mental Health Plan and make sure it is up to date to access your rebates. To help make this as easy as possible we have broken down the path to rebated sessions.
Your referral will not provide access to all 10 eligible sessions at once. You will have regular referral check-ins with your GP to top up your plan and check in on your progress. This pathway looks like this:
- Initial assessment with your GP for up to 6 sessions with a psychologist.
- Your GP will provide two documents: a referral letter and a Mental Health Plan. Once you have these documents you can take a picture or scan a copy and upload it into your profile on the My Mirror platform.
- Did your GP fax My Mirror these documents? Please create an account and reach out to hello@mymirror.com.au to have them uploaded on your behalf.
- After session 5/6, your psychologist will need to write a brief letter to your GP to share your progress and request additional sessions as needed. You will need to book a session with your GP at this time to review your progress.
- Once approved your GP will issue a letter to your psychologist to provide access to 4 more sessions. They may provide the letter to you directly ( for you to then upload onto your profile on the My Mirror platform like you did with your initial MHCP and referral document). Check with your GP which option they will take.
- We recommend discussing your plan with your psychologist as you get started so they can assist you in keeping on track with your plan and re-referrals as needed.
How do I find a bulk-billing psychologist?
My Mirror is proud to offer bulk-billed psychology sessions for eligible clients. Once your bulk bulling application has been approved, our team will inform you on which bulk billing psychologists are available to take your session. From there, you can select your preferred psychologist and book your appointment to secure your session.
Am I eligible for bulk-billed online therapy?
In addition to standard Medicare rebates, some Australians may be eligible for bulk-billed or concession rate psychology sessions.
We assess all bulk billing applications on a case-by-case basis. During your application, we may consider the following factors:
- Whether you’re experiencing financial hardship
- The location you live in
- Your employment status
- Whether you hold a healthcare concession card
- Whether you are of Aboriginal or Torres Strait Islander descent
Remember, regardless of your situation, your bulk billing application can’t be approved unless you have a Mental Health Plan and a referral letter.
How much does it cost to use My Mirror?
You can access both private and Medicare rebated psychology services at My Mirror. We are committed to providing a percentage of our sessions bulk billed to those who are eligible.
If you aren’t eligible for bulk-billing, you may still be able to receive reduced-cost therapy sessions through Medicare rebates, meaning you’ll only have to pay the gap fee. This is available to eligible clients who have a Medicare card, a Mental Health Plan and a GP referral letter.
What clients say about My Mirror
Ease of access
Very easy to use the dashboard and excellent to read the bio's of each Psychologist to determine best fit. Very happy with service and support.
Such a great service
I have been nothing but impressed and grateful for My Mirror and my psychologist. The way that they put me in touch with the right person make me feel grateful and the user interface / booking system is nice and easy. Very satisfied and would recommend to others.
Customer experience
Everyone in the team from my psychologist and the customer support team is so supportive and understanding. They act really quickly and get you what you need whilst being lovely people to deal with! 10/10 recommendation.
Great Selection
Great selection that allows you to find the perfect fit for your needs. I found my perfect match first time . This is a very easy platform to use and working online makes it so comfortable to talk. Definitely give it a try, just make sure you read the profile so get a good fit.
