You will need a referral letter & Mental Health Plan from your GP to access both bulk-billing and rebated psychology sessions.
After obtaining a Mental Health Plan & referral letter you may apply for bulk-billing. Our friendly team reviews each application within 1-3 days.
If approved, your My Mirror account will be updated with bulk-billing access and you can proceed to book with your provided psychologist match.
Meet your goals with regular DASS21 tracking and next steps recaps from your psychologist after every session.
At My Mirror we know how important it is to get access to mental health support, when and where you need it most. My Mirror is a mixed billing service offering medicare gap sessions, private fee sessions and bulk-billing via application.
Our team of skilled psychologists is proud to offer bulk-billing services to our clients, ensuring that you can get the support you need without worrying about out-of-pocket costs. Our psychologists allocate a portion of sessions bulk-billed and our team reviews on a case-by-case basis against a few financial hardship criteria.
Your referral and Mental Health Plan reduces your out-of-pocket cost to $105.60, this means that you will not be fully bulk-billed with our services. Our fee is charged in full after the completion of your session. Your claim will be made to Medicare after your session, and should you be eligible, the rebate will be applied to your account.
At My Mirror, we know how important it is to get access to mental health support, when and where you need it most. That’s why we provide bulk-billed sessions to those with a valid MHCP referral and Medicare card living in Australia that meets certain criteria. Should you like to be considered for bulk billing, please make an application.
Your application will be assessed within 1-3 business days and your outcome will be sent via email to you. Please wait for this outcome prior to booking a session, any sessions booked prior to the outcome being released will not be bulk-billed even if you are approved.
Please be aware that we are not predominantly a bulk-billing clinic, and an application does not guarantee bulk-billed sessions.
Your application will be assessed by our team within 1-3 business days and your outcome will be sent via email to you. Please wait for the approval confirmation email prior to booking a session, any sessions booked prior to the outcome being released will not be bulk-billed even if you are approved.
This email will detail the next steps you for you to take depending on the outcome you have received.
You can get your Mental Health Plan bulk billed by requesting an online appointment. Talk to an online GP from the comfort of your own home and receive your Mental Health Plan and referral letter just like you would in a face-to-face appointment.
Online Mental Health Plan assessments are bulk billed, meaning you won't have any out-of-pocket expenses.
We place a big importance on making mental health services accessible to all. Our application forms ask a few questions that help us understand your situation and asses you on a case-by-case basis. Some of the factors we consider are your residential location, whether you are experiencing financial hardship and your employment status, and whether you hold a healthcare concession card.
Please be aware that to be eligible, it is essential that you hold a referral and Mental Health Plan (aka MHCP or MHTP) from your GP. Should you not have attained this, please make an appointment with your GP to ask for one.
Without these documents, regardless of whether your situation is approved, we are unable to provide bulk-billed sessions.
We ask that you please provide as much notice as possible if you do need to cancel your session to avoid any cancellation fees, as these are not bulk billed. Medicare does not cover any unattended sessions and therefore will not accept a claim for any cancelled or no-shows.
As per our cancellation policy, cancellations within the 48hr window result in a $50 charge and within a 24hr window, a $100 charge. if you do not show to your appointment you will be charged as the full fee of the appointment.
This cancellation fee will automatically be charged to your account either when you cancel the appointment if you fall within the cancellation window, or at the end of your allocated session time if you failed to show up to an appointment.
Please see our terms for more detail.
As soon as you are approved, you will receive an email from our team advising you of your outcome and how to proceed with booking an appointment.
We will be issuing you a discount code to your profile that is automatically allocated to your payment page when booking in with a bulk-billing available psychologist. This means that should you be eligible for bulk billing, you will be able to book a session as soon as you receive your approval.
Please be aware that not all of our psychologists are available for bulk-billed appointments. As we are not a predominantly bulk-billing clinic, we will have a limited number of psychologists taking bulk-billing appointments at any one time. The team will inform you who is available for bulk billing at the time of approval. Please note that this can change week to week, and is best to book in as soon as possible once approved to secure your preferred bulk-billing psychologist.
Your bulk-billed sessions work in collaboration with your Mental Health Plan. You are entitled to 10 sessions per year under the Medicare scheme and they are allocated to you in blocks of 6 and 4. We would allocate your bulk-billing discount code based on the number of sessions you have on your MHCP and in conjunction with the sessions you have indicated that you have had previously elsewhere. In most cases, when you initially get a Mental Heath Plan from your GP, you will be entitled to 6 sessions. This is why you have only received 6 bulk-billing session codes to your profile.
Following the completion of your initial 6 sessions, your psychologist may recommend that you see your GP to receive a new referral, allowing you access to an additional 4 rebated sessions. Email our Customer Success team to receive the next steps and gain access to the remaining 4 sessions.
Your bulk-billed sessions work in collaboration with your Mental Health Plan. You are entitled to up to 10 sessions per year under the Medicare scheme and they are allocated to you in blocks of an initial 6 and the remaining 4 by your GP.
I have finished the first set of 6 sessions:
Following the completion of your initial 6 sessions, your psychologist may recommend that you see your GP to receive a new referral, allowing you access to an additional 4 rebated sessions. Please upload your new referral to your profile and email our Customer Success team to receive the next steps.
I have finished the first set of 10 sessions (set of 4 after the initial 6):
You are eligible for up to 10 sessions with medicare rebates each calendar if. If you have completed all 10 sessions you will need to wait for the new calendar year for the next allocation of 10 sessions. At this stage, you will need to reapply for Bulk Billing.
As we are not exclusively a bulk-billed service our psychologists are only able to provide a small number of bulk-billed sessions. In turn, this is assessed on a case-by-case basis and thus, the outcome of your application cannot be guaranteed for subsequent referrals.
Just like face-to-face psychologists, our Registered Psychologists and Clinical Psychologists are registered with the Psychology Board of Australia (PsyBA), listed with the Australian Health Practitioner Regulation Agency (AHPRA), and individually approved by My Mirror.
We ensure all of our Clinical Psychologists and General Psychologists have current registration to practice with the Psychology Board of Australia (PsyBA) and are listed with the Australian Health Practitioner Regulation Agency (AHPRA). My Mirrors ensure all of our psychologists have the required credentials and qualifications, and have relevant experience in the treatment of adult mental health issues. They also undergo an interview process conducted by a team of us at My Mirror, to ensure they uphold the highest of standards in ethical care and work in line with evidence-based practices to guide your therapy.
My Mirror is an online psychology service available to anyone (within Australia) aged 13 years and over.
If you are aged 16 years or under, by using the My Mirror service you confirm that you have parental, guardian or GP consent.
Note: If you are under 13 years of age and interested in using our service, please contact our admin team on 02 9090 4730 or firstname.lastname@example.org. This will allow us to help you find a psychologist suited to your needs and explain the parental, guardian or GP consent we require before you use our service.
My Mirror supports private fees and Medicare benefits. Please see the full details on our pricing page.
A Mental Health Plan entitles you to Medicare* rebates for psychological treatment by registered psychologists. Under this scheme, individuals diagnosed with a mental health disorder or concerns can access up to 10 individual Medicare-subsidised psychology sessions per calendar year.
*Medicare eligible clients
For private fee sessions that are not eligible for Medicare rebates, there is a price difference between booking your online session with a general psychologist and a clinical psychologist. If you have private insurance you may still be eligible to claim your sessions - please check with your provider.
You may be eligible to use My Mirror telehealth services from just $108.85/session, if:
You may be eligible to use our telehealth services for a reduced cost, if**:
*For more details on rebates, discount codes and pricing structures please read our Terms of Service.
**For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.
If you're looking to develop the tools required to build agency and strengthen your psychological resilience, then My Mirror is the right digital psychology service for you. We want to connect you with the right therapist for your needs, so you can take control of your mental wellbeing and become a healthier you with more productive relationships. My Mirror psychologists are all fully equipped with a wide range of expertise, and help treat the full range of Australians with varying levels of psychological distress.
Our psychologists treat specific mental health concerns such as, or associated with: stress, anxiety, depression, prenatal and post natal depression, relationships, parenting related issues, family conflict, addictions, drugs and alcohol, sleep issues, eating disorders, LGBT matters, bullying, trauma, post traumatic stress disorder (PTSD), religion, self-esteem, grief and more.
My Mirror will not be able to offer the right solution for you if:
Absolutely brilliant service. Can not recommend this enough. So easy to use the online platform. A diverse selection of psychologists to talk to depending on your circumstance.
I live in a regional area with very little resources available for mental health. My Mirror was a great help and was super quick with any questions including how to add my mental health plan.
In the current environment where wait lists for psychologists are 12 months plus, this service gives you access to wonderful psychologists with no wait lists.
I was having trouble getting mental health services in my area, at an affordable price, and that had time slots that were workable for me. I've been connected to a great psychologist, well suited to my needs. Highly recommend.