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Clinical governance and safety in online psychology at My Mirror

My Mirror is built on structured clinical governance, so every session is supported by clear standards and accountability.

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Clinical governance and safety in online psychology at My Mirror

Is online psychology safe in Australia?

Online psychology in Australia can be delivered safely when supported by structured clinical governance, the systems, processes and oversight that keep care safe, consistent and accountable. At My Mirror, care is provided by Australian-based psychologists registered with the Psychology Board of Australia (via AHPRA), with processes in place to support safety, quality and accountability whether you're referred by a GP, join through a partner program, or sign up directly. This is what safe, governed online psychology can look like in practice.

What governs the quality of care at My Mirror?

What governs the quality of care at My Mirror?
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How does My Mirror protect my privacy and health records?

How does My Mirror protect my privacy and health records?

Keeping your personal information and health records private and secure is part of how My Mirror manages risk and supports safe care. Data protection and confidentiality are built into how we handle every part of your care, with My Mirror's Service Providers bound by privacy obligations under their professional registration, as well as Australian privacy law, including the Privacy Act 1988 (Cth) and relevant state-based health records legislation.

Health records, including clinical notes, referral documents and Mental Health Treatment Plans, are securely stored and only accessed by people authorised to be involved in your care. Information is only shared with other health professionals or referral sources with your consent, except in limited circumstances required or authorised by law, such as a serious risk of harm or mandatory reporting obligations.

For full detail on how your information is collected, stored, shared and protected, view our Terms of service.

What is the difference between a registered psychologist and a clinical psychologist?

What is the difference between a registered psychologist and a clinical psychologist?

A registered psychologist has completed the required university training and supervised practice to hold general registration with the Psychology Board of Australia (via AHPRA). A clinical psychologist holds this same registration and has gone on to complete further specialised training, equipping them to support more complex presentations. Both are fully qualified, AHPRA-registered psychologists, the difference is one of additional specialisation, not a difference in the standard of care you can expect.

How is a psychologist different from a counsellor or therapist?

"Counsellor" or "therapist" are titles used by a range of professionals, such as family therapists, social workers, and coaches. Not all counsellors have formal training, and there's no official body checking their qualifications. This means counsellors aren't registered with AHPRA or the Psychology Board of Australia, unlike registered psychologists, clinical psychologists, or psychiatrists. Read more about the difference between these professions in our full guide.

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How My Mirror supports quality and safety in online psychology

Registration and national standards

Psychologists who provide care through My Mirror are registered with the Psychology Board of Australia (via AHPRA) and meet national training, conduct and professional development standards. This means you can expect every psychologist on My Mirror to be held to the same professional standards as psychologists in any other setting, regardless of how you access care.

Accreditation and quality frameworks

My Mirror is accredited against the National Safety and Quality Digital Mental Health (NSQDMH) Standards, the national framework used to assess the safety and quality of digital mental health services in Australia. This helps us maintain structured, independently assessed systems for clinical and technical governance, safety, and quality improvement.

Clinical supervision and review

Our psychologists go through a rigorous hiring and vetting process before joining the platform, and are selected for demonstrated clinical capability and professional integrity. They then have ongoing access to training, CPD, peer consultation and clinical supervision, overseen by our clinical leadership and governance processes. This helps us support reflective practice and care that's informed by current professional and ethical standards.

Risk management and escalation pathways

We follow structured processes to identify when a person's needs may fall outside what online psychology can safely support, such as situations involving acute crisis, complex or high-risk presentations, or needs requiring in-person or specialist care. Where this happens, appropriate referral pathways are supported, so people are guided toward the level of care best suited to their situation. This means you can expect clear escalation pathways if your needs become more complex or urgent.

Coordinated care and GP integration

With your consent, our clinicians may communicate with your GP, treating health professionals, or authorised referral sources where appropriate, to support coordinated care. My Mirror's systems are designed to integrate with GP Mental Health Treatment Plans for online psychology and stepped-care pathways, helping referrers track progress and coordinate care across services. This helps us keep care joined up, rather than happening in isolation.

Culturally safe and inclusive care

My Mirror aims to provide inclusive care that considers each person's background, identity and needs, including culturally responsive care, support for Aboriginal and Torres Strait Islander peoples, CALD and language-aware support, LGBTQIA+ affirming care, and neurodivergent-friendly support. This means you can expect care that's matched to your background and needs, rather than a one-size-fits-all approach. Where a different service, such as a community-controlled or Indigenous-led provider, would be a better fit, we'll always say so. 

What can online psychology support, and when is further care recommended?

  1. Common mental health concerns

    Support for concerns such as anxiety, stress, depression and life changes, using evidence-led approaches tailored to each person’s needs, goals and circumstances.

  2. Building coping skills and resilience

    Practical skills to manage stress, regulate emotions and respond to challenges, building resilience and problem-solving skills for both immediate and longer-term wellbeing.

  3. Ongoing support, where helpful

    Structured sessions for people who may benefit from continued support over time, whether maintaining progress, navigating change or working toward personal goals.

  4. Crisis, urgent or complex needs

    Online psychology is not designed for crisis, emergency or highly complex needs. Where another level of care is needed, My Mirror supports appropriate referral pathways.

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The framework behind every session at My Mirror

Across this page, you've seen the structures that underpin care at My Mirror: AHPRA registration and NSQDMH accreditation, a rigorous hiring and vetting process, ongoing training and CPD delivered by our in-house clinical team, clinical supervision and review, risk escalation pathways, GP integration, culturally safe practice, and robust data protection of your health records.

None of these stand alone. Together, they reflect one underlying principle: that safe, evidence-based care isn't something we assume, it's something we actively build, govern and maintain at every level of how My Mirror operates.

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Frequently Asked Questions

 

If you are feeling suicidal or are in crisis call 000 (AU) or use these resources to get immediate help.

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