Psychologist Matching Guarantee

Psychologist Matching Guarantee

Not sure if you’ll click with your psychologist? Give therapy a second chance with our match guarantee. 

Get Matched Today

Start your therapy journey with confidence

We get it, finding the right psychologist is important. If for whatever reason things aren’t working out, it’s good to know you can try again with someone new. 

Match guarantee with a new psychologist

Match guarantee with a new psychologist

Therapy is a collaborative process between you and your psychologist, and it's great to work with the right psychologist for you and your goals. 

Our match guarantee takes the pressure off finding the right match first time by allowing you to try again with a new psychologist if things aren’t working out. 

We offer one session bulk-billed (or discounted when paying privately) if you haven’t found the right fit after the first or second session, so you can try again at a reduced rate. 

How does it work?

To use our matching guarantee, simply log into your My Mirror account and complete the form from your dashboard. From there, we’ll provide you with a discount code so you can try again with a new psychologist.   

If you have a valid Mental Health Plan, we will provide you with a bulk-billed code and your new psychology session will have zero out-of-pocket expenses. 

If you are paying for your psychology sessions privately without a Mental Health Plan, the discount code will give you a value of $108 off your sessions. 

Need assistance? Contact us

Why would I change psychologists?

We do everything we can to find you the best match possible, ensuring our matching tool pairs you with a psychologist with the most relevant experience. Occasionally, your psychologist might not be the right fit, and this could be for a number of reasons.

It could be that you want to explore a certain treatment type not offered by your psychologist, or perhaps their style and approach isn’t right for you. We believe that strong therapeutic relationships are the key to successful therapy sessions.  

It can take time to build rapport and establish a good foundation with a psychologist, but if things aren’t going to plan, our match guarantee is here to help. 

If you are interested in learning more, find out how to tell if you have found the right psychologist

What do I need to know before I use the match guarantee?

You can only fill out the match guarantee form once per person. At My Mirror, you can change psychologists at any time, but if you’ve had three or more sessions with your psychologist you are not eligible for the match guarantee code.  

The code can only be used to book a 2nd or 3rd session with a psychologist you have not previously seen. Please see our terms and conditions for more details. 

I don’t like my therapy sessions, what should I do?

We understand that starting therapy isn’t easy, and you may find it uncomfortable at first. Your therapy journey doesn’t have to end just because you want to change psychologists. It’s important to acknowledge that many people don’t find their psychology sessions helpful because therapy challenges us to face some difficult issues and emotions. 

Here at My Mirror, we strongly encourage our clients to communicate with their psychologists so they can make the most out of their therapy sessions. If there’s something you don’t like about your therapy, don’t be afraid to raise this with your psychologist. 

We’re here to support you on your mental health journey so you can work towards your therapy goals without unnecessary barriers. 

Find out how to make the most out of your therapy sessions.  

Psychologists available online

Benefits of My Mirror

Benefits of My Mirror

  • No wait times
  • Up to 21h/day access
  • Access from anywhere in Australia
  • Affordable therapy sessions

What clients say about My Mirror

02 February 2022

Brillant service

Absolutely brilliant service. Can not recommend this enough. So easy to use the online platform. A diverse selection of psychologists to talk to depending on your circumstance.

23 March 2022

Great help

I live in a regional area with very little resources available for mental health. My Mirror was a great help and was super quick with any questions including how to add my mental health plan.

29 April 2022

No wait lists

In the current environment where wait lists for psychologists are 12 months plus, this service gives you access to wonderful psychologists with no wait lists.

15 July 2022

Well suited to my needs

I was having trouble getting mental health services in my area, at an affordable price, and that had time slots that were workable for me. I've been connected to a great psychologist, well suited to my needs. Highly recommend.


If you are feeling suicidal or are in crisis call 000 (AU) or use these resources to get immediate help.