Frequently Asked Questions

How do I access my 3 free sessions?

Simply follow the Get Started links above and your account will be registered as a Barker referral.

Who is My Mirror?

We are an online stepped care psychology service to support all Australians. When you want. Where you want.

My Mirror is the first service of its kind, aiming to solve the mental health crisis at a scale that is representative of the problem. We want to make a social contribution by working to normalise the use of mental health services. We bring psychological support into the twenty-first century, delivering a highly accessible, convenient and cost-effective solution in a world where psychological distress is becoming an increasingly significant burden on individuals, our society and our economy. My Mirror psychology services are run entirely and seamlessly through our safe and secure automated online platform, and our matching system connects you with the right psychologist at the right time.

Can I choose my own psychologist?

Yes. You can browse our psychologists' profiles and select someone based on their areas of expertise, availability and approach. Alternatively, use our matching tool to get paired suggested psychologists who match your criteria.

Are your psychologists registered?

Just like face-to-face psychologists, our Registered Psychologists and Clinical Psychologists are registered with the Psychology Board of Australia (PsyBA), listed with the Australian Health Practitioner Regulation Agency (AHPRA), and individually approved by My Mirror.

What criteria do you use to individually approve each psychologist?

We ensure all of our Clinical Psychologists and General Psychologists have current registration to practice with the Psychology Board of Australia (PsyBA) and are listed with the Australian Health Practitioner Regulation Agency (AHPRA). My Mirrors ensure all of our psychologists have the required credentials and qualifications, and have relevant experience in the treatment of adult mental health issues. They also undergo an interview process conducted by a team of us at My Mirror, to ensure they uphold the highest of standards in ethical care and work in line with evidence-based practices to guide your therapy.

What should I expect in an online session?

Online psychology sessions at My Mirror are similar to the experience of face-to-face therapy, with the added convenience of attending from wherever you feel most comfortable.

Before your session:
You'll complete a brief DASS-21 mental health check-in, which helps your psychologist understand how you're feeling.

During your session:
You'll meet your psychologist via secure video call directly from your my mirror dashboard for a 50-minute session. You can use your camera or turn it off if you prefer an audio-only session.

After your session:
Your psychologist will upload session notes and a summary of next steps (always encrypted & secure), so you can track your progress over time.

Who can use My Mirror?

My Mirror is an online psychology service available to anyone (within Australia) aged 13 years and over.

If you are aged 16 years or under, by using the My Mirror service you confirm that you have parental, guardian or GP consent.

Note: If you are under 13 years of age and interested in using our service, please contact our admin team on 02 9090 4730 or hello@mymirror.com.au. This will allow us to help you find a psychologist suited to your needs and explain the parental, guardian or GP consent we require before you use our service.

How much does it cost to use My Mirror?

My Mirror supports private fees and Medicare benefits. Please see the full details on our pricing page.

A Mental Health Plan entitles you to Medicare* rebates for psychological treatment by registered psychologists. Under this scheme, individuals diagnosed with a mental health disorder or concerns can access up to 10 individual Medicare-subsidised psychology sessions per calendar year.

*Medicare eligible clients 

For private fee sessions that are not eligible for Medicare rebates, there is a price difference between booking your online session with a general psychologist and a clinical psychologist. If you have private insurance you may still be eligible to claim your sessions - please check with your provider.