Ms Carla Caroline De Goes Santos

Frequently Asked Questions

Are your psychologists registered?

Just like face-to-face psychologists, our Registered Psychologists and Clinical Psychologists are registered with the Psychology Board of Australia (PsyBA), listed with the Australian Health Practitioner Regulation Agency (AHPRA), and individually approved by My Mirror.

What criteria do you use to individually approve each psychologist?

We ensure all of our Clinical Psychologists and General Psychologists have current registration to practice with the Psychology Board of Australia (PsyBA) and are listed with the Australian Health Practitioner Regulation Agency (AHPRA). My Mirrors ensure all of our psychologists have the required credentials and qualifications, and have relevant experience in the treatment of adult mental health issues. They also undergo an interview process conducted by a team of us at My Mirror, to ensure they uphold the highest of standards in ethical care and work in line with evidence-based practices to guide your therapy.

Who can use My Mirror?

My Mirror is an online psychology service available to anyone (within Australia) aged 13 years and over.

If you are aged 16 years or under, by using the My Mirror service you confirm that you have parental, guardian or GP consent.

Note: If you are under 13 years of age and interested in using our service, please contact our admin team on 02 9090 4730 or hello@mymirror.com.au. This will allow us to help you find a psychologist suited to your needs and explain the parental, guardian or GP consent we require before you use our service.

How much does it cost to use My Mirror?

My Mirror supports private fees and Medicare benefits. Please see the full details on our pricing page.

A Mental Health Plan entitles you to Medicare* rebates for psychological treatment by registered psychologists. Under this scheme, individuals diagnosed with a mental health disorder or concerns can access up to 10 individual Medicare-subsidised psychology sessions per calendar year.

*Medicare eligible clients 

For private fee sessions that are not eligible for Medicare rebates, there is a price difference between booking your online session with a general psychologist and a clinical psychologist. If you have private insurance you may still be eligible to claim your sessions - please check with your provider.

Am I eligible to access My Mirror online psychology services for a reduced cost?

You may be eligible to use My Mirror telehealth services from just $108.85/session, if:

• you hold a Mental Health Care Plan and GP referral to access medicare rebates

You may be eligible to use our telehealth services for a reduced cost, if**:

• your employer, or relevant organisation, has provided a discount code to apply to our services, or
• your private health insurance covers telehealth psychology services

*For more details on rebates, discount codes and pricing structures please read our Terms of Service.
**For further information about employer discounts and private health insurance please speak to your employer and/or your private health insurance provider.

Is My Mirror the right fit for me?

If you're looking to develop the tools required to build agency and strengthen your psychological resilience, then My Mirror is the right digital psychology service for you. We want to connect you with the right therapist for your needs, so you can take control of your mental wellbeing and become a healthier you with more productive relationships. My Mirror psychologists are all fully equipped with a wide range of expertise, and help treat the full range of Australians with varying levels of psychological distress.

Our psychologists treat specific mental health concerns such as, or associated with: stress, anxiety, depression, prenatal and post natal depression, relationships, parenting related issues, family conflict, addictions, drugs and alcohol, sleep issues, eating disorders, LGBT matters, bullying, trauma, post traumatic stress disorder (PTSD), religion, self-esteem, grief and more.

My Mirror will not be able to offer the right solution for you if:

• you are in an urgent crisis or an emergency situation
• you have had suicidal thoughts or thoughts of hurting yourself or others
• you are a minor and under the care of a legal guardian
• you have been diagnosed with a severe mental illness
• you have been advised to be in psychological supervision or psychiatric care
• you were required to undergo therapy or counselling either by a court or  by any other authority, or
• you do not have a device that can connect to the internet or you do not have a reliable internet connection.