Online Mental Health Support from Anywhere in Australia

Frequently Asked Questions

What are the steps to access rebated sessions?

As everyone’s mental health journey is different, it is up to you to keep track of your Mental Health Plan and make sure it is up to date to access your rebates. To help make this as easy as possible we have broken down the path to rebated sessions.

Your referral will not provide access to all 10 eligible sessions at once. You will have regular referral check-ins with your GP to top up your plan and check in on your progress. This pathway looks like this: 

• Initial assessment with your GP for up to 6 sessions with a psychologist.
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• Your GP will provide two documents: a referral letter and a Mental Health Plan. Once you have these documents you can take a picture or scan a copy and upload it into your profile on the My Mirror platform. 
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• Did your GP fax My Mirror these documents? Please create an account and reach out to hello@mymirror.com.au to have them uploaded on your behalf.
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• After session 5/6, your psychologist will need to write a brief letter to your GP to share your progress and request additional sessions as needed. You will need to book a session with your GP at this time to review your progress. 
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• Once approved your GP will issue a letter to your psychologist to provide access to 4 more sessions. They may provide the letter to you directly ( for you to then upload onto your profile on the My Mirror platform like you did with your initial MHCP and referral document). Check with your GP which option they will take. 
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• We recommend discussing your plan with your psychologist as you get started so they can assist you in keeping on track with your plan and re-referrals as needed.  

How can I get my Mental Health Plan online?

It's also possible to get your Mental Health Plan by requesting an online appointment. Talk to an online GP from the comfort of your own home and receive your Mental Health Plan and referral letter just like you would in a face-to-face appointment. 

Online Mental Health Plan assessments can also be bulk billed, meaning you won't have any out-of-pocket expenses.

Learn more about online Mental Health Plans

Ready to use your Mental Health treatment plan?

If you prefer the convenience of having online psychology sessions or want to skip the usual wait times of face to face psychology, you can simply tell your GP that you'd like to use My Mirror Online Psychology services and choose your psychologist after your appointment with your GP. 

Once you have your documents, you can book a session with one of our psychologists and upload your Medicare documents to your profile to access rebated sessions. We look forward to supporting you on this journey towards wellbeing.

How do I claim Medicare rebates for my psychology sessions?

You can self-claim rebates for your psychology sessions by submitting a claim through Medicare. To submit your claim you'll need your myGov login details, a valid Mental Health Plan & referral letter, and your Paid Invoice which is emailed to you from My Mirror after each psychology session.

Learn how to make your Medicare claim

How to use a Mental Health Treatment Plan?

To start with, your doctor will refer you for 6 sessions. They don’t approve all 10 at the start because they will want to check in with you and see how you are progressing as you commence your help-seeking journey.

After session 6, your psychologist will need to write a brief letter to your doctor to share your progress and share their recommendations as to whether you need any additional sessions.

After session 6 if you do want to access more sessions you will need to make another appointment with your doctor to review the letter your psychologist has sent them, and they will likely ask some similar questions as in your first appointment. They will want to see how you are travelling, how well the counselling and current treatment plan is working and whether to adjust or tweak the plan based on how you are going.

Once your doctor has approved more sessions, they will send a letter (or give one to you) letting the psychologist know they have been approved to offer you up to 4 more sessions. As with your original Mental Health Treatment Plan, this will also need to include a referral letter.