Frequently Asked Questions

What can I do if there are no psychologists available in my area in Australia?

If there are no psychologists available in your area in rural or remote Australia, you can access support through online therapy with a registered psychologist. My Mirror provides secure telehealth sessions across Australia, making it easier to get support without needing to travel or wait for local availability.

With My Mirror online therapy, you can easily find a psychologist using our Get Matched tool, designed to help you connect with the right psychologist for your needs. From there, you can book an appointment that suits you and attend sessions from home using your phone or computer. This is especially helpful for people in rural and remote areas, where access to in-person mental health services may be limited.

Depending on your eligibility, you may also be able to access Medicare-supported sessions with an online psychologist through a Mental Health Treatment Plan from your GP, helping to reduce the cost of care.

Is online psychology effective?

Online psychology is supported by a growing body of research as a way to access mental health care across Australia. For people seeking online therapy in rural Australia, studies suggest that, for some common concerns, online psychology can be helpful when delivered by a registered psychologist using evidence-based approaches.

In Australia, telehealth is recognised as an appropriate way to deliver psychological services when it is clinically suitable and provided in line with professional standards. This can be particularly important for people looking to connect with a psychologist in rural or remote Australia, where access to in-person services may be limited. Online therapy can help improve access by making it easier to speak with an online psychologist without the need to travel long distances or wait for local availability.

As with any form of therapy, outcomes can vary depending on individual needs, the therapeutic approach, and engagement with treatment.

Can online psychology fit around my schedule?

Yes, online psychology is designed to be flexible and fit around your schedule. You can choose appointment times that work for you, whether that’s during the day, in the evening, or between other commitments.

Within our platform, you can find a psychologist by filtering availability to quickly select a session time that suits you. This makes it easier to book appointments that fit around work, family, or other responsibilities.

This flexibility can be especially helpful for people in rural and remote areas, where travel and limited local availability can make attending in-person sessions more difficult. With online therapy, you can access support from home or wherever is convenient, helping you stay consistent with your care.

What if I’m having internet issues during my session?

You will always be prompted to complete a device and connection test prior to your session to help ensure everything is working smoothly.

If you experience any issues, our support hub provides extensive information to help troubleshoot common problems, or you can reach out directly to our support team for assistance at hello@mymirror.com.au or 02 9090 4730.

If you’re unable to join your session due to internet issues, your psychologist will attempt to contact you via the phone number linked to your account so your appointment can still go ahead. This helps ensure you can continue accessing support, even if your connection isn’t stable.

Can I access a session today without the need for a referral?

Yes, you can book an online therapy session without a referral, often with same-day availability. This makes it a quick and flexible way to access support when you need it.

Sessions can be privately paid, allowing you to get started straight away without needing to see a GP first. You can view our pricing page to understand session fees and available options before booking. 

Depending on your level of cover, some private health insurance providers may offer rebates or partial cover for psychology sessions, so it’s worth checking with your insurer. 

Online therapy makes it easy to connect with a registered psychologist from anywhere in Australia, so you can access support today without delays.

Can I access Medicare rebates for online therapy in rural Australia?

Yes, eligible clients can access Medicare-supported sessions with an online psychologist in rural Australia through a Mental Health Treatment Plan (MHTP) from a GP.

To get started, you’ll need to visit your GP, who can assess your needs and provide a referral under a Mental Health Treatment Plan. This allows you to claim Medicare rebates for up to 10 psychology sessions per calendar year.

Once you have your treatment plan, you can book online therapy sessions with a registered psychologist and attend appointments via secure telehealth, no matter where you are in Australia. This makes it easier to access support in rural and remote areas without the need to travel.

Can I access free online therapy in rural Australia?

In some cases, you may be able to access free online therapy sessions by applying for bulk billing before booking your first appointment.

With a valid Mental Health Treatment Plan from your GP, Medicare rebates can significantly reduce the cost of sessions. Some online psychologists also offer bulk billing, meaning there are no out-of-pocket costs if you are approved. 

If your application is approved and you meet the eligibility criteria, your sessions may be fully covered, making it easier to access mental health support in rural and remote areas without financial stress.